Refund policy

Free trial

New customers get a 7-day free trial covering 2 accounts. A card is required to start the trial. If you cancel before the trial ends, you are not charged. If you do not cancel, your subscription starts automatically when the trial ends and your card is charged for the plan you selected.

Cancelling

You can cancel at any time. Your subscription stays active until the end of the current monthly or yearly billing period and is not renewed after that. Copying continues until the period ends.

Refunds

Because the free trial lets you test the Service before paying, subscription fees are generally non-refundable, and we do not give prorated refunds for unused time in a billing period. We will refund:

• duplicate charges and other billing errors on our side;
• charges made after you cancelled, if the cancellation was completed before the renewal date;
• any amount we are required to refund under applicable consumer law.

We may also grant refunds in other cases at our discretion, for example after an extended outage of the Service.

What refunds do not cover

Refunds never cover trading losses, failed evaluations, denied prop firm payouts or fees charged by third parties such as brokers, prop firms or platform API subscriptions. See our risk disclaimer.

How to request a refund

Email [email protected] from the address on your account within 30 days of the charge, with the date and amount. Approved refunds go back to the original payment method; how long they take to appear depends on your card issuer.